Return Policy

Solvaro London – Return & Refund Policy

Last updated: 31/10/2025

At Solvaro London, we want you to enjoy a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, you may request a return according to the conditions below.

1. Return Eligibility

We accept returns of products with or without defects.

To be eligible for a return, the item must meet the following conditions:

Be in its original condition
Not worn, washed, or damaged
Include all original tags and packaging
Returned within 14 days of delivery

Items that do not meet these conditions may be declined.

2. Return Window

Customers may request a return within 14 days from the date the order was delivered.

After 14 days, we cannot accept return requests.

3. Return Process

To initiate a return, please contact our support team at:

📧 contact@solvarobrand.com

We will provide detailed instructions, including the return address and authorization.

Customers are responsible for the return shipping costs unless the item arrived damaged or defective.

4. Exchanges

Exchanges are accepted.
If you wish to exchange your item for a different size or color, please contact our support team within 14 days of delivery.

Exchange items must follow the same eligibility rules as returns.

5. Refunds

Refunds are issued to the original payment method once the returned item is:

Received
Inspected
Approved as eligible

Processing time for refunds may vary depending on your bank or payment provider.
Shipping fees are non-refundable.

If your return is not approved, you will be notified by email.

6. Damaged or Defective Items

If your item arrived damaged, incorrect, or defective, contact us within 7 days of delivery.

We will provide a replacement or full refund at no additional cost.

Please include photos of the defect or damage for faster resolution.

7. Non-Returnable Items

We do not accept returns for:

Items marked as final sale
Items showing signs of use
Items without original packaging/tags
Customized or personalized items

8. Contact Information

For any questions about returns or refunds, contact us: