Shipping Policy

 Shipping Policy

1. Overview

This Shipping Policy applies to both domestic and international orders.
At Solvaro London, our goal is to ensure a seamless and transparent delivery experience for every customer.
By placing an order, you agree to the shipping terms and conditions outlined below.

2. Shipping Costs

Shipping fees vary according to destination.
Please refer to the table below for our standard delivery charges:

3. Taxes & Duties

International orders may be subject to customs duties, import taxes, or handling fees upon arrival in your country.
These charges are not included in your order total and remain the responsibility of the customer.
For specific rates, please contact your local customs authority.

4. Processing & Transit Times

• Order Processing: 1–3 business days (Monday–Friday)

• Cut-off Time: Orders placed after 2:00 PM (CET) will be processed the next business day.

Note: Delivery times are estimates and may vary due to external factors such as weather conditions, customs clearance, or peak holiday seasons.

5. Order Tracking

Once your order is dispatched, you will receive a confirmation email with a tracking number and carrier link.
If you do not receive your tracking information immediately, please allow some time for processing — your order remains on schedule within the expected delivery window.

6. Address Changes & Delivery Issues

• Address Changes: If you need to update your shipping address, please contact us within 24 hours of placing your order at:
  ✉️ contact@solvarobrand.com

• Incorrect Address: Orders returned due to an incorrect or incomplete address will incur an additional re-shipping fee.

• Item Not Received:
  If your tracking status shows “delivered” but you haven’t received your parcel, please contact the courier directly.
  If the issue remains unresolved, email us and we’ll assist you in opening a trace request.

7. Shipping Delays

Solvaro cannot be held responsible for delays caused by factors beyond our control, such as:

• Customs inspection procedures

• Carrier or logistics disruptions

• Severe weather or national holidays

We always strive to ensure your parcel arrives as quickly as possible.

8. Customer Support

If you have any questions regarding your shipment, please contact our support team:

📍 Solvaro Customer Service
Email: contact@solvarobrand.com
Hours: Monday–Friday, 09:00–17:00 (CET)

Related Policies

• Privacy Policy

• Return & Refund Policy

• Payment Policy

• Terms of Service